terms & conditions
Last updated: 13 January 2026
Welcome to aeonbranding. These Terms & Conditions (“Terms”) govern your use of our website and our services. By accessing our website or working with us, you agree to be bound by these Terms. Please read them carefully.
1. About us
aeonbranding is a marketing and branding agency based in Sherburn-in-Elmet, North Yorkshire, United Kingdom.
References to “we”, “our”, or “us” mean aeonbranding.
References to “you” or “your” mean the website visitor, client, or customer.
If you have any questions about these Terms, you can contact us at hello@aeonbranding.com.
2. Website use
By using this website, you agree to:
Use the site lawfully and not for fraudulent, harmful, or malicious purposes
Not attempt to gain unauthorised access to the website, server, or related systems
Not interfere with the website’s performance, security, or functionality
We reserve the right to restrict or terminate access to the website if misuse is detected.
3. Intellectual property
All content on this website — including text, visuals, branding, graphics, layouts, designs, and resources — is owned by or licensed to aeonbranding, unless otherwise stated.
You may not reproduce, distribute, modify, or use our content without written permission.
You may share our content on social media provided aeonbranding is clearly credited and the content is not altered or misrepresented.
4. Services
aeonbranding provides services including (but not limited to):
Brand strategy and identity
Marketing strategy and direction
Social media, content, and campaign support
Website and digital services
Ongoing creative, marketing and operational support
All services are tailored to each client based on agreed scope, timelines, and deliverables.
No guaranteed outcomes
While we provide services with care, experience, and professional expertise, we do not guarantee specific results, including (but not limited to) sales, leads, rankings, reach, or revenue.
Marketing outcomes depend on many factors outside our control, such as industry conditions, competition, audience behaviour, budgets, and client responsiveness.
5. Timelines & delivery
Any timelines provided are estimates unless explicitly agreed otherwise in writing.
Delays may occur due to changes in scope, late feedback, delayed materials, or external dependencies. aeonbranding is not responsible for delays caused by factors outside our reasonable control.
6. Payments
Payments must be made in full or as agreed before services commence or continue
Payment terms will be outlined in proposals, invoices, or client agreements
Late payments may result in paused or suspended services until payment is received
We reserve the right to charge reasonable administrative fees for overdue payments where permitted by law.
7. Refunds & cancellations
Digital services and custom work are non-refundable once work has started, unless otherwise agreed in writing
Refunds, if applicable, are considered on a case-by-case basis
Ongoing services or retainers are subject to the notice periods outlined in your agreement
8. Client responsibilities
To enable us to deliver services effectively, you agree to:
Provide accurate information and materials
Respond to requests for feedback or approval within reasonable timeframes
Ensure you have the rights to any content or assets you provide to us
You are responsible for the legality and accuracy of any materials supplied to aeonbranding.
9. Limitation of liability
To the fullest extent permitted by law:
aeonbranding is not liable for indirect, incidental, or consequential losses
Our total liability shall not exceed the amount paid for the specific service giving rise to the claim
Nothing in these Terms limits liability for death, personal injury, fraud, or any liability that cannot be excluded under UK law.
10. Insurance
aeonbranding maintains appropriate business insurance in line with industry standards.
11. Third-party links
Our website may include links to third-party websites or platforms. These are provided for convenience only.
We are not responsible for the content, policies, or practices of third-party websites.
12. Privacy & cookies
Your personal data is handled in accordance with our Privacy Policy and Cookie Policy.
By using our website, you consent to this processing.
13. Changes to these Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised “last updated” date.
Continued use of the website or services after changes are made constitutes acceptance of the updated Terms.
14. Governing law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact us
If you have questions about these Terms & Conditions, please contact us at: hello@aeonbranding.com